Computer Literacy

To navigate the digital divide of both poor communities and the elderly, Work First Fellows provide hands on training in Computer Literacy. Fellows designed a Computer Literacy training regiment that guides both the beginners and the more intermediate computer users. Clients with more advanced skills are also assisted if they pursue coding!



Clients looking to improve typing speed test on day one. They then follow an online module based learning curricula to improve their speed scores. At the end of both the first and second week the clients test to see their improvement. 

                Fellows help clients master Microsoft Office and learn the fundamentals of both Word and Excel through practice exercises and one-on-one assistance. Clients take an employee test both on their first and last day to recognize their improvement. 

                Clients looking to understand how to research and navigate the internet, face a series of exercises that allow clients to learn how to find and send emails, search for jobs they are qualified for, and lastly work collaboratively on Google Drive Projects. Clients are measured on via survey.


Fellows designed a computer literacy blog to provide resources for clients to use at home. The website aggregates different training modules, reading material and practice exercises and has received more than 500 views since its inception in Fall 2016. 


Fellows researched the effect computer illiteracy has on their clients. They found through qualitative research that students are not confident in their ability to become proficient in computer use. The same project found that job developers find candidates with some computer experience more employable, regardless of the position, than candidates with no computer experience. The fellows participated in placing welfare recipients into Microsoft training and tracked their confidence and capabilities after training from Microsoft professionals.